Refund policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Please note that a flat fee of $10.00 will be applied to any returned item to help cover return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@cassidyandco.store. Returns must be sent to our designated return address, which will be provided via email once your return request has been approved for privacy and processing purposes.

If your return is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us at info@cassidyandco.store.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items
We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to receive a different item is to return your original item. Once your return is approved, you can place a new order separately.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must still be returned in their original condition—unworn or unused, with tags, and in original packaging—and you must provide proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days, minus the $10.00 return shipping fee. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@cassidyandco.store.